What happens if I don't spend the available balance within a given year?

If you have unused funds remaining in your Extraordinary account at the end of the year, here's what you need to know:

Expiration of Unused Funds:

Unused funds will expire at the end of each year according to the terms outlined in your Extraordinary agreement.

The expiration date for your funds will be displayed on the Extraordinary app, allowing you to track when the funds will expire.

Push Notifications:

Depending on the agreement between Extraordinary and your employer, you may receive push notifications as reminders about expiring balances.

These notifications are designed to help you utilise your funds effectively before they expire.

It's important to monitor your Extraordinary account regularly to stay informed about your fund expiration dates and any associated notifications. You can view your available balance at https://my.extraordinarypay.com/. If you have specific questions about your account or fund expirations, please contact our support team at support@extraordinarypay.com for further assistance.

If you need additional guidance or have concerns about expiring balances, don't hesitate to reach out to us.