My transaction declined, what can I do?

If your transaction/card is unexpectedly declined/failed when using your Extraordinary card, or your card isnt accepted, or have issues with the payment, here are some steps to take:

1. Check Approved Categories:
   -Ensure that you are attempting to transact within the approved categories set by your employer. Transactions outside of these categories may be declined.
   
   
2. Verify Sufficient Balance:
   -Confirm that you have enough balance in your Extraordinary account to cover the transaction amount.
   -Insufficient funds can result in a declined transaction.
   
   If you have multiple balances available, the funds will be taken out based on the approved categories of each allowance.
   
   
3. Check Card Status:
   -Make sure that your Extraordinary card has not been blocked by either you or your employer. Blocked cards will result in declined transactions.
   
   
4. First Transaction:
   -If its your first transaction from your Extraordinary physical card, please ensure you are inserting the card into the payment terminal, selecting 'credit' and entering your PIN.
   
   
5. Review Notification:
   -Extraordinary will send you a notification at the time of a declined transaction, providing information on the reason for the decline.
   -Check your notifications for details on why the transaction was declined.
   
   
6. Contact Extraordinary Support:
   -If you believe the transaction was declined for reasons other than those mentioned above, or if you need further assistance, contact our Support team here or get in touch with us via live chat at the bottom of this page.