I don’t have an acceptable form of ID. How can I proceed?

If you don't have an acceptable form of ID for the HealthNow verification process, unfortunately, we are unable to activate your HealthNow account.

Accepted forms of ID are:

• Current Driver's License issued in New Zealand or Australia
• Current Passport, provided the personal details page includes name in English

If you have any further questions or need assistance, contact our Support team here or get in touch with us via live chat at the bottom of this page. We are here to help!